Returns Policy
Following manufacturer restrictions, we have a very limited and narrow return policy. Most items are custom built-to-order and not returnable. Please contact a PopTech sales rep for a free consultation prior to purchase to ensure that the equipment is correct for your needs. If an order needs to be returned, please contact us through chat, call (816-388-0035) or email at sales@poptechllc.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@poptechllc.com
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Due to the logistical challenges of international shipping, direct online purchases can only be shipped to the United States, if you would like to place an order to ship internationally please contact us for a custom quote.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
The default shipping method is ground shipment, please note that optional expedited shipping options such as 2nd day or overnight shipping do not decrease any manufacturing lead time (see below) and only expediate the actual shipping time of a product.
Lead Times
Many items are manufactured to order with a wide range of expected lead times depending on the product type and quantity. Due to the varied nature of parts availability, current manufacturer order quantity etc. lead times are estimates only and subject to change. Please call us at 816-388-0035 or email at sales@poptechllc.com for the latest stock levels or estimated manufacturing lead times. We are incredibly sensitive to our customers receiving a positive experience and will communicate proactively about lead times, adjusted lead times and shipment information on orders placed. Whenever possible we will offer alternative solutions that may be fulfilled faster or immediately.