Panasonic Manufacturer Warranty

While highly durable, the Panasonic TOUGHBOOK line of computers are still technology and sbuject to breakage either during normal use, mistreatment or equipment failure after shipping from the factory. All new TOUGHBOOK rugged laptops and tablets are covered by default under a three year manufacturer warranty. The TOUGHBOOK manufacturer warranty guarantees the purchased computer from failure due to manufacturer defect for a three year period from date of purchase. An example of a manufacturer defect would be if the touch screen stopped reading any input and hadn't been damaged or the malfunction able to be explained by the usage and operation of the computer. While the Panasonic manufacturer warranty comes by default with three years of cycle, the warranty can be extended at time of purchase up to five years.

Accidental Damage aka Protection Plus Warranty

A popular warranty upgrade for a TOUGHBOOK customer is the accidental damage warranty, better known as the Protection Plus Warranty. The TOUGHBOOK protection plus warranty can be purchased in increments of 3, 4 or 5 years and is even bundled on many select TOUGHBOOK configurations. Only excluding intentional damage and events beyond human control, the protection plus warranty covers the rugged computer against accidental damage. One of the most vulnerable pieces of hardware (and expensive to replace) on a rugged laptop or rugged tablet is the LCD screen, an accidental drop that fractures the LCD would be and example of a breakage covered by the protection plus warranty. The accidental damage warranty can give TOUGHBOOK operators the peace of mind that their fleet of assets (and budget) are covered against unlooked for disruptions.

Protection Plus vs. Ultimate Care Warranty

A further optional warranty upgrade available to Panasonic TOUGHBOOK customers is the Ultimate Care Warranty. Similar in time increments and limitations to the Protection Plus warranty, the Ultimate Care Warranty also covers cosmetic damage and has unlimited repairs within the warranty period for accidental damage.

Accessory Warranties

Most accessories and consumable parts for a TOUGHBOOK computer are either not covered under the main warranty or have different warranty limitations. The computer battery is one of the best examples of this as the expiring nature of a battery make it be covered under a limited 1 year warranty unless other warranty extensions are purchased. Other consumbale examples that are not covered under warranty are screen protectos, manuals, cases etc.

Activating a Panasonic TOUGHBOOK Warranty

Panasonic warranty fulfilment is some of the best in the industry and Panasonic has worked hard to develop a system that is easy to use and access as well as provides quick turn around times. Activating a TOUGHBOOK warranty is performed simply by calling 1-800-LAPTOP5 (1-800-527-8675.) The Panasonic TOUGHBOOK repair center is fully USA based and operators, technicians and facilities are based in the US midwest. Once providing the full model and serial number of the TOUGHBOOK that requires repair, Panasonic will ship out packaging and a label to be used for overnight shipment to the repair facility. Typically TOUGHBOOK repairs are completed and unit shipped back in as little as 3-5 business days.